Having completed the first and second missions for the Be Included project, and with the design challenge set, the third mission was launched recently on the WhatsApp group. Here the participants were asked to think about ideas in response to this challenge and, by using an idea template, submit these to the group. The challenge was to design creative tools for evaluation that can meaningfully capture and evidence emotional impact and it was really exciting for the Leapfrog team to see three clear ideas emerge from the challenge.

The first idea was the ‘Swiss Army Knife Feedback Toolkit’. This tool would collate, develop and streamline existing tools, techniques and guidance for evaluating services with users. The idea is that the tool would support service providers to find, select and adapt existing tools in a way that reflects their users’ different levels of communication needs. The second idea was called ‘Value U’ and was based on enabling people who have literacy needs to efficiently evaluate their own progress and evidence how providers are meeting their support needs and aspirations. One concept for this tool was a creative kit which would offer blogging or video diary guidance and templates, with a bank of images and graphics to use. However this tool takes shape, the idea is that it will support users to evaluate their own progress, against their own set of criteria, over time. The third idea, ‘There’s an App for that!’ was about ways of easily capturing feedback in real time in ways familiar to users and also about showing how that feedback has been responded too. One suggestion was a digital service building upon the technology already used in the NHS text-​based monitoring app system called Florence.

For the forth mission the Leapfrog team created and circulated an Ideas Scrapbook which captures all the ideas in one place so the co-​design group can look at the whole picture of the project so far. The aim of sending each participant the scrapbook were to gather the participant’s’ thoughts and feedback in terms of how these fledgling ideas can be taken forward and developed into more robust tool concepts. For task four we asked the participants to think about in relation to each idea:


-how can I see myself using this idea in my work?

-how could this idea help in the evaluation process?

-how does this idea help to make the evaluation process more inclusive?

-how would I need to adapt this idea to use it?


With task four underway the Leapfrog team will be working with the co-​design group on developing these ideas and ultimately creating some initial prototypes, with the aim of sending these out for the participants to test with service users in the real world.