Leapfrog was invited to share some of the new Rigorous Stories Tools.
Kim Gregson, Quality Improvement Facilitation Manager and Daren Conway, Quality Improvement and Experience Team, had both attended the tools sharing event held in ImaginationLab at the end of October 2017. They were impressed by the tools and the positive energy generated by the event, and believed the engagement tools would be of benefit to others from Lancashire Care NHS Foundation Trust.
At their team meeting on 22 Nov, Fylde and Wyre CCG, Debbie gave an overview of the Leapfrog projects, explained some of the outcomes of three major projects, which involved teams of co-designers comprising of young people, librarians who developed new team tools, and NHS staff, councils and volunteers. Four of the new tools were shared; Snapshot and Story, Feedback Cycle Request, Engagement Map Key and Prioritise Together, and samples left with the team to try out in their own daily practices. An open offer was made to the group to attend the December Tool Fest.
Both Anne Alison, Associate Director of Quality Improvement and Experience, and all sixteen staff members present were interested in possibilities of future tool sharing across the Foundation Trust. It was interesting to learn about the different teams, their portfolio areas of responsibilities, and the roles they all play, I had no idea that this work would also span across prisons and the criminal justice system. The various teams attending were from; Quality Improvement and Experience Teams, Volunteering and Wellbeing & Mental Health Helpline Teams, the Hearing Feedback Team, Promoting Health and Preventing Harm Teams. Their work covers complaints, processes of reporting, response and resolutions, collection of important data and important feedback from service users. Although under considerable pressure, each team had praise worthy and positive feedback, along with new examples of exemplar and best practice within their work to share.
We look forward to our developing further connections through out tool dissemination activities.