27 August 2015

Make It Stick Templates created

  • Tell us about your experience of the group

This highly animated group of three often work together and bring a lot of experience and expertise in service commissioning and advocacy for adults with learning and physical disabilities. With the majority of the workshops involving partners specialising in work with young people, this workshop offered opportunity to focus on different challenges particular to working in this context. For instance, leading up to the delivery of Make It Stick, feedback from the Visual Voice tool from the partners in this group had spoken about the need for greater control over graphic elements like type size.

Designing the template during this session led to a rich conversation about how the Visual Voice need not always be seen as a fixed “question”, especially if there are other tools in place that already work well in responding to particular questions. For instance, it could be a topic for open exploration and discussion. However, this in turn highlighted a challenge around knowing exactly what you might want to determine or exchange in conversation with others.

Following straight on from the workshop, the team created a new iteration of their Make It Stick template and had used it in a group session within three weeks. Their feedback from using the tool in this session indicated both how it works in practice as well as pointers for how the design could be developed to improve interaction.

We think using it a second time will be easier as we will know what to do”

Their feedback on using the tool seems to indicate that knowing how to use it didn’t go very smoothly the first time round. This would stand to reason given that the experience in the workshops so far have demonstrated that once people are familiar and comfortable with the technical skills required, the tool appears to remain a challenge to use in terms of crafting the subject for engagement. However, it is encouraging that this challenge appears to be an acceptable one and hasn’t deterred them from using it again.

Comments on how people found using it indicated that it was enjoyable and helpful to use. People indicated in particular their preference for the visual nature of the tool because it was better than using a flipchart, they didn’t have to rely on their spelling and could exercise freedom in how they responded:

It was good I could just do it my way.”

Prefer it to writing and I can express my emotions” 

With respect to developing the design, feedback reflected some of the workshop discussion around the use of questions and how to frame interaction using a Visual Voice. Comments indicated the need for finding a balance between enough text to help explain the visual elements, used sparingly so that people don’t feel bombarded with sub-questions.

Need to use words as well to explain bits, unless the person describes their design and what they are saying”

We need one question per sheet” 

Suggestions for future variations of the physical sticker sheet included creating an A3 version with more space at the bottom to stick the stickers on.