Leapfrog’s Laura Wareing and Debbie Stubbs co-delivered a workshop with Becci Addey, a Patient Experience Officer at Blackpool Victoria Hospital for members of the youth form Victoria’s Voice. The forum is for young people aged between 11 and 18 to meet once a month to have a say and participate in projects that help them shape how services work for them. In a previous workshop with managers in the Families Division at the hospital, we agreed on the importance of making sure that reporting on the impact of feedback and engagement activities is a process that loops back around to inform the people who originally engaged and gave feedback. The focus of this workshop was to understand what young people want to find out and how they want to find it out, design some tools for this feedback to be delivered and test a tool designed in previous workshops.
The group said they would like to know more and it would be good to have direct feedback from managers in the hospital, who they thought might not think they are important. The ideas for feedback tools included…in digitally, through a PowerPoint, in a display that shows the relation between the work they have done and what has happened, using images of turtles and lily pads to make it visually interesting and a folder that is filled each month with cards that show feedback and messages from managers.
- Delivering the feedback digitally, through a PowerPoint.
- A display that shows the relation between the work they have done and what has happened, that used images of turtles and lily pads to make it visually interesting.
- A folder that is filled each month with double sided sheets that show feedback and messages from managers.
We tested a tool idea previously developed called ‘Stats + Stories’, where we asked the young people to sort through statistics and feedback from surveys and match them to stories of the engagement work that had taken place. In the limited time we had, the group were able to make a start at this but struggled to sort through all the information. Becci tested the tool as well, making feedback on the form and how it worked.
After the workshop, Laura talked through and handed over some prototype tools for Becci to test in her practice. Since the handover, Becci has made a start at the testing and has come up with an adaptation of the Stats + Stories tool using PowerPoint to make her own template. She will test one of the other tools with her colleagues and feedback to Laura next week.
Following the workshop, Becci said:
“Thanks also for all the resources you have given us — it feels like Christmas! I’ll get started with testing the various tools and will let you know how I get on.”