Interim Report

The Leapfrog team has been working on the interim report to summarises the findings from the interim evaluation to the mid-​point of the project. The report details Leapfrog’s evaluation approach, the progress captured and as well as informing the remaining delivery of the project.

Library & Neighbourhood Centre Tool Sharing Event

At the end of January 2017, we hosted an event to share the tools that were co-​designed by professionals from Lancashire County Council and Leapfrog during the Neighbourhood Centres major project. 

The five tools that have been designed throughout a series of collaborative workshops are…

  • Flip, which draws attention to the unexpected variety libraries and centres offer
  • Comms Stretcher & Focus, which helps teams be more adventurous with how they reach out to their community
  • Flow Customer Cards & Map, which helps teams to focus on their customer’s needs
  • The Small Things; a simple and fun way for teams to communicate with one another
  • Building Success, which helps teams to work together to figure out how to use their building and space

Nine co-​designers played a key role in presenting the tools and facilitating small tool trial activities for fourteen fellow librarians and representatives from other services in the county council.  The Leapfrog team helped the dedicated co-​designers prepare for the event in a morning session where they worked in groups to consider how they would explain the value of the tool, how to use it and situations where it could be useful in neighbourhood centres.  This was straightforward for the co-​designers who all knew the tools really well due to the depth of their involvement in the co-​design tool process throughout the project.

At the start of the event, each group shared a headline for their tool, which explained briefly what the tool was and why the tool was useful to new teams in libraries and neighbourhood centres.  The participants then spent time trialling the tools with guidance from the co-​designers, followed by discussion and feedback on each of the tools.

Julie Bell, Head of Libraries, Museums, Culture and Registrars for LCC gave an inspiring presentation at the end of event and shared the two tools she had designed with Leapfrog; the Any Idea Cards, which encourage and celebrate idea sharing in teams and Think Outside bookmark, which encourage staff to leave their comfort zones and become inspired. 

As the participants left the event, each of them were able to select two tools from the ‘tool buffet’ laid out ready for them and they signed their name against the tools they would trial in the services they work within.  The feedback from the trials will feed into the development of a toolbox (a collection of the tools with guidelines for use) for the project, which will be shared in the county and across the country.

The event was a great success.  The feedback for the tools was both positive and useful for further refinement for the toolbox, and the participants signed up to trial the tools 28 times with different teams across the county.  The co-​designers who facilitated the introduction of the tools and activities used their expertise to share the tools in a way that the Leapfrog would not have been able to do without them and we hope to carry this expertise into the toolbox design.

Leapfrog would like to thank everyone who attended the event, particularly the co-​design group who were key to success of the tools and event, including Julie Bell.

 

LENS and FOCUS Prompt Postcards (Part of the In Sight Tool)

During the one day co-​design workshop with safeguarding professionals from Derbyshire, concepts for adult safeguarding tools were developed.  Two of these were:

LENS: a guide for frontline staff to help them in their interactions with the people who draw a safeguarding issue to the attention of the local authority in the first instance. The aim of LENS is to support staff who may only very infrequently have a safeguarding-​relevant interaction with the people they work with.

FOCUS: the tool supports frontline staff in their professional handling of an initial safeguarding issue. It is a reminder of the steps that need to be enacted within their institutions to make sure concerns and handled in the proper, timely manner.

The ideas for LENS and FOCUS were brought together as a collection of tools called In Sight.  The words lens and focus generated by the co-​design group were ideal for representing the idea that safeguarding professionals should look closely at situation and communicate effectively.  It was agreed that ‘In Sight’ worked well with ‘lens’ and ‘focus’ for individual raising safeguarding concern because the tool would make sure the information and process was visible and kept in sight.  Read about the In Sight Matrix 

The acronyms LENS and FOCUS were developed into a double sided postcard for front-​line workers to carry and use as a prompt for how they should respond when they are approached with a safeguarding concern. The double sided postcard prompts front-​line staff in how to deal effectively with safeguarding concerns contains first response prompts for the acronym ‘Lens’ on one side and what to concentrate on for safeguarding concerns to be handled in the proper, timely manner.

The prompts have been written so that they are quick to read and easy to understand.  The key words on the lens card are highlighted in orange to make them stand out.   The postcards are designed to complement the design of the In Sight folder.

The graphic design and text on the tool were continuously improved and refined by Dee Hennessy and Laura Wareing with feedback at different stages from The Derbyshire Adult Safeguarding Board.

 

In Sight Matrix — The Design

The In Sight Matrix is one of the tool outcomes from the Derbyshire Matrix project.  It appears on the inside of a folder, which a frontline worker will give to anyone raising an adult safeguarding concern.  The folder is a discreet place to keep together documents regarding the safeguarding process and the In Sight Matrix provides guidance on the person-​centred communication that will happen between from that point onwards between a named representative and the person who raised the concern.

The design for the In Sight Matrix communication tool appears on the inside of the front cover of the folder.  In the top right-​hand corner, there is space to write the name of the contact and how they can be reached.  This helps to keep the process personal.

The Matrix itself is circular, surrounding the representation of a person because the person or people who raise the concern should be kept up-​to-​date and in the centre of the process. 

It is simple to use; the person using it starts with a date for when they raised the alarm and follows the circle around, making sure they know the answer to each question.  When they know the answer, they can tick it off with a pen or in their head.  The simple but direct questions were developed in-​line with the questions and type of conversations the safeguarding professionals mapped during the co-​design day.  There is space also space at the bottom of the matrix for them to add their own question, if there is something they feel is particularly important to them.

Orange was chosen as a positive and vibrant colour and purple was chosen to represent the Derbyshire Adult Safeguarding brand.  The matrix goes from light to dark to represent the saturation of information. 

The graphic design and text on the tool were continuously improved and refined by Dee Hennessy and Laura Wareing with feedback at different stages from The Derbyshire Adult Safeguarding Board.

 

Engaging with Young Families Report

Leapfrog worked with CNPA Cairngorms National Park Authority between March and August 2016 to co-​design an engagement tool for engaging with young families of Cairngorms National Park. We ran two workshops over the time to develop and test ideas with the organisation participated. The workshop was delivered to 11 participants representing the following organisations:

  • Aberdeenshire Council
  • Angus Council
  • Highlands and Islands Enterprise
  • Tomintoul and Glenlivet Development Trust
  • Marr Area Partnership
  • Voluntary Action in Badenoch and Strathspey

This report documents and analyses the activities happened as part of the project.

Target Control Helps to Change a Child’s Life

The use of the Leapfrog tool ‘Target Control’ recently helped change the life of a six-​year-​old, who had recently lost their Mother. 

A family were referred for a Family Group Conference (FGC) by Children’s Social Care to look at contact arrangements for the family members of a child, who is aged 6 years. The child had been residing with a family member since mum passed away 12 months ago. Since moving in with the family member the paternal side of the family had raised concerns to the Social Worker about the level of contact they were allowed. The paternal aunt and a family friend were both saying they had been significant people in the child’s life before the child’s mum passed away and they wanted contact arrangements increased. The aim of the family conference was to bring the family together to see if the issue around contact could be resolved in the best interests of the child.

As part of the preparation for the FGC, the child was seen alone in school in order to explore who they would like contact with. To engage the child in these discussions the FGC Coordinator & the Participation Officer for Children’s Services adapted the Leapfrog Target Control tool to allow the child to talk openly about family and friends they wanted contact with. During the session the child failed to identify the aunt or family friend as people that were significant. The information the child provided would now become crucial to the decision as to whether an FGC was required.

Following the session with the child the FGC Coordinator met with the young person’s Social Worker, Play Therapist & Carer to share the child’s views. The information that was provided by the child directly influenced the carer and professionals in deciding the FGC wouldn’t go ahead.

The child’s views, which were documented on the Target Control tool, influenced who the child had contact with, as well as helping to make other positive steps for resolving family issues and improving the child’s transition into a new home.

The child’s views, which were documented on the Target Control tool, have now influenced who they live with, as well some other positive steps for resolving family issues and improving their transition into a new home.