Multi-​service centres usually offer lots of different services and activities for different groups of people in the community.  It can be difficult to really understand and remember what the services offer and most importantly, who is using them and why.

Flow Customer Cards help by creating an opportunity for teams who perhaps work for different services to meet together and map out an understanding of who the different types of users are, what their needs are the how they match up to services and activities.

Flow Customer Map helps to map out the range of customers who visit the building next to columns of information about the diverse types of customer, such as their interests, how often they visit and what services they use.

The Flow customer tools were co-​designed by a group of professionals from Lancashire County Council, DRS2018 delegates, and Lancashire Children’s Champions.


What’s new in this version 

  • New instructions: Added overview of tools, and more suggestions on how to use the tools.
  • More Flexibility: Flow tools has a more simple, open and flexible design. Editable PDFs are available for download.
  • New features: Added dotted shape human, emotionless characters, and pregnant female characters.