The Valuing Voices toolbox aims to support care professionals to conduct person centred evaluation that goes beyond just tick boxes. It has been co-​designed with a group of care professionals and stakeholders from across the Highlands of Scotland and was created to help with the process of evaluating services for adults with learning difficulties. The toolbox comprises of a range of editable paper-​based tools, which can be adapted for a range of abilities. There are three types of tools in the box: 

SnapShot Tools — snapshot tools are a fun and visual ways to quickly get feedback on how someone feels about a service or activity. 

Reflective Tools — reflective tools encourage someone to reflect on their experience of a service and to help with recording these. 

Progress Tools — progress tools help someone to set personal goals and to gauge how they are progressing.

Care service providers and care service commissioners believe that a person-​centered approach is crucial in supporting decision-​making for health and social care for adults with learning difficulties. This is aligned with the National Care Standard, which states that the rights and inclusion of the individual in the planning of their future care is imperative. One of their five key principles, ‘Be Included’, emphasises the need for supporting informed choices in wider decision making by involving the user in the evaluation for the services they use. The Be Included principle was the inspiration for this project and has been embedded in all the tools in this toolbox. These tools are available as free editable downloads from the Leapfrog website: www.leapfrog.tools

The Tools

Reflect on and record the experience of a service
Tool
Take a snap shot of a service
Tool
Set out goals and keep track of progress
Tool

Key toolbox features

  • Quick and fun

    quickly get feedback on how someone feels about a service or activity. 

  • Track progress

    set personal goals and to gauge how they are progressing

  • Capture experiences

    encourage someone to reflect on their experience of a service and to help with recording these.

  • Co-​Designed with professionals 

    co-​designed with a group of care professionals and stakeholders from across the Highlands of Scotland