This week the Leapfrog team returned to the Youth Café in Elgin for the second of our workshops in the Stories of Impact project. Following an intensive first workshop where we dug down into the current processes involved in recruiting volunteers, and the current modes of evaluation, the group came back together to reflect on our previous work and start thinking about tools to support their work. Since the last workshop (only five days earlier) the Leapfrog team had collated and analysed the information we gleaned and turned it into three potential design challenges for the group to tackle, each with its own question to answer.


  1. Challenge one — focussed on the recruitment of volunteers and how we can move toward a more person centred approach that takes account of people’s skills and motivations at the start rather than only looking for the skills required by a particular role.
  2. Challenge two — looked at how to create ways of capturing and telling the stories of impact that volunteering generates.
  3. Challenge three — was aimed at finding ways for volunteer coordinators to keep new volunteers engaged through long periods where the new recruits aren’t volunteering or the volunteer opportunity for them is in the future.


With the three challenges written up on boards and displayed on easels, we split the group into two and asked each team (with a little encouragement from the Leapfrog team) to select a challenge they would most like to address. One team picked challenge one, volunteer recruitment, and the other team chose challenge two, capturing and telling stories of impact. Each team took their challenge board back to their desks to discuss and refine the challenge before embarking on a rapid session of ideation before lunch. The first half of the workshop passed quickly with lots of great and creative ideas flying out, so much so we had to be prompted to stop for lunch so that we could reflect and discuss the mornings work together. After a speedy refuel our teams reformed for an afternoon session where each team would whittle down all their ideas into one favourite idea that they would take forward and develop. After some difficult decision making the teams got extra creative and pushed their concepts forward into a more rounded tool idea. At the end of the session, and using their ‘Pitch Boards’ as a guide, each team presented their ideas back to the group. Both groups were asked to come up with a tool name, think about the expected and potential users, the function of the tool and how it might look.


In a relatively short space of time both teams came up with really great creative ideas. The challenge one team came up with the ‘Unwrap Potential’ tool, which helps get to the core of a new volunteer’s skills and motivations quickly and efficiently. Challenge two team’s tool had two names (a favourite yet to be decided) — ‘Bunch of Impact’ and ‘Seeds of Change’. This tool aimed to present impact in a more creative way than a report using origami flowers. It respected that stories of impact are collected differently by different people but they can be presented the same in a more thoughtful way.


It was a really great second workshop with some impressive ideas for tools generated in rapid time. The next steps for the Leapfrog team is to take the tool ideas to a prototype stage so we can begin some user testing and feedback before a final session in a few weeks’ time.


The stories of impact project is working with volunteers and volunteer organisations across the Moray region of the Highlands of Scotland to develop tools to support volunteers into new roles and capture the impact of their work. To read more about the Stories of Impact project, visit our project page.