Multi-​service centres usually offer lots of different services and activities for different groups of people in the community.  It can be difficult to really understand and remember what the services offer and most importantly, who is using them and why.

Flow Customer Cards help by creating an opportunity for teams who perhaps work for different services to meet together and map out an understanding of who the different types of users are, what their needs are the how they match up to services and activities.

Flow Customer Map helps to map out the range of customers who visit the building next to columns of information about the diverse types of customer, such as their interests, how often they visit and what services they use.

The Flow customer tools were co-​designed by a group of professionals from Lancashire County Council.